Services, Requests, Deadlines & Downloads
We look forward to collaborating with you! Our updated service list, turnaround times (see below) & job request form went into effect on March 18, 2024. Please contact Kira Poplowski, chief communications officer, with your questions.
- On March 18, a single job request form replaced multiple request forms/processes and streamline how members of the campus community collaborate with us. Thank you to everyone who helped us refine the form!
- On March 18, an updated list of services and turnaround times (see below) more strongly aligned strategic priorities, resources and workload was launched. [For example, our graphic design team of only 2.5 people completed about 2,000 requests in 2023.]
- We provide only the services listed below. We are unable to fulfill requests for services that are not included on the list below.
- Turnaround times start when we receive a complete request form & all materials needed to complete the request [final text, images, links, etc].
- Turnaround times include two rounds of changes & one final review. Additional rounds of changes extend the turnaround time.
- We do not have a copyeditor & cannot copyedit your text. Please use a free service like Grammarly to ensure accuracy.
- All work done by us follows John Jay branding guidelines.
- The social media graphics we create follow best practice guidelines [see below].
- We cannot fulfill rush requests. Alternative options include our self-service templates [see below], Staples & FedEx Office.
| Service | Deadline | Notes |
|---|---|---|
| Ads, print & digital | 7 working days | |
| Annual Fund assets | 15 working days | Offices of President & Advancement only |
| Banner, digital | 5 working days | |
| Banner, retractable | To borrow a JJ retractable banner, please complete the request form below by selecting "Other" & then writing the request & date/time needed | We do not produce banners customized for individual units, departments, events, etc. |
| Brochure, print | Determined case by case | Print brochures consume more hard, soft & environmental resources than digital work. Pls make your request using the form below & we'll let you know if we have the capacity. |
| Business cards | 5 working days | |
| Certificate(s) | 10 working days | A self-service template will be shared soon |
| Constant Contact email graphic | 5 working days | Offices of President, Advancement & External Affairs only |
| Constant Contact email | 5 working days | Offices of President, Advancement & External Affairs only |
| Direct mail assets | 15 working days | Offices of President & Advancement only |
| Envelope | 5 working days | |
| Flyer | See links to self-service templates below | |
| Folder | Folders with JJ branding can be ordered directly from the Print Shop | We do not produce folders customized for individual units, departments, events, etc. |
| Invitation, digital | 5 working days | Offices of President, Advancement & External Affairs only |
| Invitation, print | 10 working days | Offices of President, Advancement & External Affairs only |
| Letterhead | 5 working days | |
| Logo | 5 working days | Download main JJ logos below |
| Postcard | 10 working days | Offices of President, Admissions, Advancement & External Affairs only |
| Poster | 10 working days | For events only |
| Program | 10 working days | For events only |
| Signage | 10 working days | For events only |
| Social media graphic | 7 working days | External-facing & external/internal-facing only; see content guidelines below |
| Tablecloth | To borrow a JJ tablecloth, please complete the request form below by selecting "Other" & then writing the request & date/time needed | We do not produce folders customized for individual units, departments, events, etc. |
| Video | Determined case by case | |
| Website support | Determined case by case | Content owners are responsible for updating their pages. See user guide below. For more advanced help, pls complete the request form below. |
| Zoom background | See links to download one below |
Social Media Graphics Guidelines
Here are the best practice social media graphics guidelines we follow:
- Prioritize visuals: Social media is a visual medium, and social media graphics that convey your message primarily through images or bold graphics are likely to perform better.
- Minimize text: 80% of social media users access platforms via their phone -- text should be easily readable on a small screen. Remember that information can also be conveyed via the caption.
As of December 1, 2024, text on the graphics we create will be limited to about 20 words -- a brief headline + 3-4 lines of brief text.
- Include URLs in captions: Users can click on a URL in a caption (or link in bio on Instagram) but not on a URL in a graphic. Place the URL where it's most user-friendly.
- Include logistical info in captions and/or webpage: Focus on the most vital info that motivates a user to act (register for an event, apply for a scholarship, donate, etc). Logistics like an event schedule, event location, Zoom link, contact info, etc. are usually of secondary importance for users.
- Here are some sample graphics that follow these guidelines: program, ranking, alumni profile, event, scholarship.
Links, Forms & Downloads
Website editor user guide
Job request form (As of March 18, 2024)
Branding guidelines
Download a self-service flyer template
-Word Option 1 Option 2
-Google Doc Option 1 Option 2
Download a John Jay logo
Download a John Jay Zoom background