Make an Appointment

Please make an appointment using the link below before visiting our service counter (walk-in service is limited). Your photo ID & EMPL ID# (CUNYFirst ID) are required. Wait times may be greater than expected and we will make every effort to honor your scheduled time.

Before making an appointment, please ensure that:

  • You filed a Free Application for Federal Student Aid (FAFSA) application at 
  • Students applying for New York State TAP must also complete an application at
  • You submitted the federal loan application using the 'Direct Loan Processing Form' located in your CUNYFirst account. (Entrance Counseling, Master Promissory Note & Exit Counseling are completed online. If this is your first federal direct student loan, you should complete Entrance Counseling and Master Promissory Note at

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