Help Desk

Summer 2023 Hours

Agent Support

Monday – Thursday: 8:00 AM – 8:30 PM

Walk-in Support

Monday – Thursday: 8:00 AM – 8:30 PM

Observed Holidays 

(The Helpdesk will be closed during the following observances) 
Monday, May 29th – Memorial Day
Monday, June 19th – Junteenth
Tuesday, July 4th – Independence Day

Calls or Emails received by the Helpdesk after business hours or on the days listed above will be replied to on the next business day.

DoIT Technology HelpDesk

DoIT Technology HelpDesk Support

The technology areas the Helpdesk Support are:

  • Faculty, Staff and Student email
  • Access and support for CUNYfirst and the CUNYPortal
    ***Note: CUNYfirst and the CUNY Portal are hosted by CUNY. Service issues and delays are beyond our control***
  • Computer hardware and software technical support for college issued computers and laptops
  • Telephone, voicemail and the college telephone directory
  • Network and wireless connectivity issues
  • John Jay hosted and supported applications and servers
  • Classroom equipment problems
  • Internet, Inside John Jay and the JayStop (Intranet) Support
  • Classroom/Lab Technology Support Services (CLSS formerly ITSS)
  • Web Support services

Related Links

DoIT Technology HelpDesk - (212)237-8200