Classroom Lab Support Services

The mission of Classroom Lab Support Services (CLSS) (formerly known as Instructional Technology Support Services), a division of the Department of Information Technology (DoIT), is to lead in the development and deployment of new educational technology and to provide the training required to effectively integrate technology into the instructional program.

CLSS provides a multitude of outstanding services to assist John Jay College faculty, staff, and students to achieve their instructional technology development and productivity. Listed below is a brief description of each type of services:

Professional Development and Training Services

CLSS offers a variety of training sessions and events designed for different needs and users. Every semester, CLSS presents several series of training sessions from half hour long demonstrations to extensive, multiple day, classroom-based hands-on courses on a variety of computing topics for the faculty, staff, and students.  To help you find the right type of training, these training sessions are listed under appropriately named categories such as 25 minute Tech ShotWorkshopsDemonstrationsTraining Courses and others. 

Computer Lab Services

CLSS provides John Jay College students with access and support to well maintained computers in our facilities (e.g. Student Computer Lab Center), as well as all Student Technology Fee funded Departmental Computer LabsCyber Cafe and Lounge areas, the Laptop Loan Center and the upgraded Mobile Print Release Stations (formerly EZ Print Center and Stations) available throughout the campus.

Classroom Technology Services (CTS)

CLSS provides and maintains all the instructional technology within classrooms.  Our CTS staff strives for excellence in customer service and is always ready to support the faculty, staff and students in the utilization of classroom technology to achieve optimal end-user experiences.

Consultation and Other Services

CLSS offers personalized, one-on-one consultations to our faculty and staff scheduled at a mutually convenient time. Other services include Software Site Licensing and Distribution,  Website Development Support, Blackboard Student Support (contact the DoIT Helpdesk at extension 8200) and much more.

Online Training Resources and FAQs

CLSS produces multiple documents and training materials to facilitate professional development for online access at you own pace and time.  Committed to providing a supplemental enhanced learning experience, CLSS has chosen an acclaimed professional web-based training site, MySkillSource.

In addition to the above primary services, CLSS administers and coordinates the Student Technology Fee at John Jay College which entails the acquisition of proposed hardware and software to achieve successful approved project implementation.

Information about upcoming events, services and workshops sponsored by CLSS is posted on the CLSS website and also on the College Calendar.

Please visit the CLSS General FAQ for common questions and answers.

All users at John Jay College using any campus computing resources are required to abide by rules and policies set forth by CUNY, our college and respective department or center.

DoIT Technology Helpdesk Contact:
Telephone: 212.237.8200
URL: Help Desk Self-Service