Classroom Lab Support Services (CLSS) provides IT training and support services. Here are answers to our most frequently asked questions.

The CLSS student computer labs are located in room L2.72.00NB in the New Building.

At the computer you will be prompted for your "User Name" and "Password" which are same as your student JJC email account.

For students, there are multiple high speed laser printers available through the Student Printing System at various locations throughout the campus such as the EZ Print Centers, the CLSS student computer labs located in room L2.72.00NB in the New Building, the Lloyd Sealy Library and the new EZ Print Stations at several convenient areas.

The EZ Print Center and EZ Print Stations are areas with high speed laser printers to provide students with convenient access to printing services.  These areas do not have computers for document editing.  The EZ Print Stations are located in convenient areas in the Haaren Hall (in the Lloyd Sealy Library) and the Westport buildings.

Several high speed color laser printers are available through the Student Printing System in the CLSS student computer labs located in room L2.72.00NB of the New Building, and the Lloyd Sealy Library. Please note that printing to the color printers will costs more and will deplete your printing account faster.

You can deposit additional fund using the Patron Kiosk "Bill Acceptor" system at the CLSS student computer labs located in room L2.72.00NB in the New Building, and in the Lloyd Sealy Library.

Students can borrow laptops from the Laptop Loan Center located in room L2.72.00NB.  Student must present his/her own John Jay College student ID card with current semester sticker.

The step-by-step instruction on how to connect your laptop and other mobile devices can be found here .

You can find out all the training sessions CLSS offers to faculty, staff and students on our "Professional Developement and Training Services" web pages.

You can find out all the online training resources CLSS offers to faculty, staff and students on our "Online Training and FAQs" web pages.

There is a select group of free and discounted software available for faculty, staff and students. The licensing terms are different depending on the software and whether it is for home or office use. Detail information can be found at the "Software Site Licensing" web page.

For faculty and staff only, CLSS offers basic support for various multimedia production. Please contact the Help Desk for more information.

Blackboard is an online course management system which provides remote access to course materials, assignments and class discussions. It can be used by instructors to supplement in-class activities, or exclusively for online courses. Blackboard is a CUNY-wide service and it is accessible through CUNY Portal Login page.

For students only, you can contact the Blackboard Student Support group via email (, or call 212-237-8200, or visit them at CLSS office L2.73.10 NB.  In addition, CLSS offers various training sessions and online tutorials.

For faculty and staff only, you can contact the Blackboard Faculty Support group via email (, or call 212-484-1197.  The Blackboard Faculty Support group is NOT a division of CLSS.

CLSS offers web accounts for faculty who wish to develop a website for the course or courses they are teaching. To obtain an account simply submit a request to the Help Desk at, or call 212-237-8204. Please indicate that you’re a requesting a course homepage. Once the account is created, you will receive an email with your account username and password and the URL for the account.

There are two blogging options available at present at John Jay. One option is to enable the Blackboard building block Journal LX for your course. Please contact the Blackboard support team for help. The other option is to use the blogging service offered by CLSS through its media server. To take advantage of this service, please submit a request to the Help Desk.

There are three options available. You can upload your video clip to Blackboard, you can put your video on iTunes U, or you can make it available through the CLSS media server. Of course, you can always provide a link to video content on the Internet, as well.

No, an iPod is not necessary. You can use your computer to view or listen to podcasts. You can use any MP3 player to listen to audio podcasts and any mobile device that supports video can play back video podcasts.

A podcast is an audio or video recording available for download and playback on a computer or mobile device. You can select individual podcasts to download, or you can subscribe to an RSS feed (a means of publishing podcasts, blogs, etc.) and the podcasts will be automatically downloaded to your computer.

All users at John Jay College using any campus computing resources are required to abide by rules and policies set forth by CUNY, our college and the respective department or center.

Contact Us

Help Desk Self-Service