Commencement and Graduation FAQs
What is the difference between graduation and Commencement?
Graduation refers to the process of applying for completion of your degree/certificate program with the Registrar. Commencement refers to the actual ceremony.
When will my diploma be ready?
Diplomas are ready about three months after your degree has been conferred. You will be notified by email as soon as it is ready for pickup. Notifications will be sent to the email listed as your preferred email in CUNYFirst so make sure it is updated!
How will I receive my diploma?
Diplomas will be available for pick up three months after your degree has been conferred If you would like diplomas mailed, you can make arrangements with Jay Express by calling 646-781-5081, visiting in person or emailing Jayexpress@jjay.cuny.edu.
I graduated in 2014 (or earlier). How do I get my diploma?
You can pick up your diploma at Jay Express or make mailing arrangements with them by calling 646-781-5081, visiting in person, or emailing email@example.com.
What name will appear on my diploma?
The name on your diploma will be what appears on your CUNYFirst record. Any name change must be officially changed at Jay Express. For updates, please visit or contact Jay Express at Jayexpress@jjay.cuny.edu or call 646-781-5081. Updates must be done before the end of the semester in which you are expected to finish. Requests made after the diploma is printed will incur a $30.00 fee.
What is MarchingOrder?
MarchingOrder is a software that John Jay College uses for graduates to RSVP for the Commencement Ceremony.
I am not able to register for MarchingOrder. Why is that?
Currently, MarchingOrder is closed. All eligible students are emailed directly.
Note: You only get this email to your preferred CUNYFirst email address, after you have applied for graduation, AND been certified by the registrar’s office to participate in the commencement ceremony.
Is there a deadline to RSVP for the Commencement Ceremony?
Commencement Ceremony Tickets
How many tickets do I get and how do I get them?
Each graduate will receive three (3) guest tickets. The ticketing process has not been announced yet but all graduates will receive an email with that information.
What if I want more than three (3) guest tickets?
Do children need tickets for the ceremony?
Children under 2 years old may enter Barclays Center free of charge but must sit on the lap of an accompanying ticketed adult. Any child that has reached their 2nd birthday will require a ticket to enter the arena and must occupy their ticketed seat only.
When is Commencement?
The 2024 Commencement ceremony will take place is TBA. There will be one ceremony for all graduates.
Can I participate in the Commencement ceremony?
To participate in the ceremony, you must first apply for graduation before the deadline of each term. If you have issues registering for graduation, please visit or contact the registrar's office at 212-663-7867, or email them at firstname.lastname@example.org to confirm your eligibility.
I don't meet the requirements to participate in the Commencement ceremony. Can I appeal it?
To be eligible to walk at Commencement and appear in the Commencement program, a student must have applied for graduation on CUNYFirst. Students whose degree requirements will be completed by the end of the summer session may attend Commencement if all of the following conditions are met at the time the Office of the Registrar certifies the graduation list:
- At the end of the spring semester, the student will have no more than two courses remaining to complete their degree requirements
- The student has registered for and paid for the required course(s) during the summer session immediately following Commencement
The student has a minimum overall GPA of 2.00 and a minimum GPA in their major of 2.00
- Students who are prospective summer graduates will be listed as such in the Commencement program.
Students who have not met all of the requirements above cannot walk at the Commencement or appear in the Commencement program. This policy is not able to be appealed.
What is the vaccination and mask mandate at the venue?
I need accessibility services on the day of Commencement.
If you are a graduating student in need of accommodations, you must contact the Office of Accessibility Services by May 15. Please contact Gizele Terry at email@example.com.
My guests need accessibility services on the day of Commencement.
On June 2nd, the day of the commencement ceremony, visit Barclays Guest Services upon entering the venue for further assistance.
Am I eligible to apply for graduation (program completion)?
To determine eligibility for graduation (program completion), please contact the registrar's office at 212-663-7867, visit or email firstname.lastname@example.org.
I have one or two more classes left in the summer term. Can I still participate in the commencement ceremony?
If you have 2 courses or less left to complete your program, you may be eligible to participate in the Spring commencement ceremony. The requirements are to be enrolled for your final summer course(s) then applied for graduation before May 1, 2023.
If you have more than two courses to finish your program, you are not eligible to participate in the spring 2022 ceremony and will be scheduled to participate next year.
When/how will I receive my honors cords?
Honor cords will be distributed at Grad Salute on Wednesday, May 10, 2023. For more information on Grad Salute and other commencement week events, please visit https://www.jjay.cuny.edu/commencement-events
How will I know that I am graduating with honors?
You should be receiving an email from the Registrar’s Office informing your eligibility. You will also be able to confirm and pick up cords during Grad Salute on May 10, 2023.