Services & Turnaround Times
We look forward to collaborating with you! Please review our services & turnaround times before completing our graphics request form [see Forms & Downloads below]. These guidelines go into effect on February 1, 2024.
- All work done by us follows John Jay branding guidelines.
- Our turnaround times reflect our small graphic design team [2.5 people] & our typical workload [about 1,202 tasks w/ 3,006 related sub-tasks in 2022].
- Turnaround times start when we receive a complete request form & all materials needed to complete the request [final text, images, links, etc].
- Turnaround times include two rounds of changes & one final review. Additional rounds of changes extend the turnaround time.
- We cannot fulfill rush requests. Alternative options include our self-service templates, Staples & FedEx Office.
| Service | Minimum Turnaround Time | Notes |
|---|---|---|
| Ad, digital or print | 7 working days | |
| Annual Fund assets | 15 working days | Offices of President & Advancement only |
| Banner, digital | 5 working days | |
| Banner, retractable | N/A | Pls email Praim Samsoondar (psamsondar@jjay.cuny.edu) to borrow from Marketing; first come, first served |
| Brochure, print | Determined case by case | Print consumes more hard, soft & environmental resources than digital work. Pls email Laura DeVries (ldevries@jjay.cuny.edu) to find out if we can accommodate your request. We'll respond within two working days. |
| Business cards | 5 working days | |
| Certificate | 10 working days | A self-service template will be shared soon |
| Constant Contact email | 7 working days | Offices of President, Advancement & External Affairs only |
| Constant Contact email art | 5 working days | Offices of President, Advancement & External Affairs only |
| Direct mail assets | 15 working days | Offices of President & Advancement only |
| Envelope | 5 working days | |
| Flyer | See links to download self-service templates below | |
| Folder | 10 working days | Standard JJ folders only; printed on-demand |
| Invitation, digital | 5 working days | Offices of President & Advancement only |
| Invitation, print | 15 working days | Offices of President & Advancement only |
| Letterhead | 5 working days | |
| Logo | 5 working days | See link to download main JJ logos below |
| Pamphlet, print | Determined case by case | These consume more hard, soft & environmental resources than digital work. Pls email ldevries@jjay.cuny.edu to find out if we can accommodate your request. We'll respond within two working days. |
| Postcard | 10 working days | Offices of President, Admissions & Advancement only |
| Poster | 10 working days | For events only |
| Program | 10 working days | For events only |
| Signage | 10 working days | For events only |
| Social media graphics | 10 working days* | External-facing & external/internal-facing only |
| Video | TBD | External-facing & external/internal-facing only. Turnaround time depends on the request. |
| Website | TBD | Content owners are responsible for updating their pages. See user guide below. For more advanced help, pls email Anh Phan (aphan@jjay.cuny.edu). Turnaround time depends on the request. |
| Zoom background | See link to download one below |
Links, Forms & Downloads
Website editor user guide
Graphics request form
New request form (As of Feb 1, 2024)
Download a John Jay logo
Download a John Jay Zoom background
Download a self-service flyer template
Word Option 1 Option 2
Google Doc Option 1 Option 2
*Requires a separate file for each platform